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Lost access to my cloud database for over two weeks, because of server level issues at ACT. Customer service wastes hours of my time trying to find out if the issue is on my end only to figure out the problem is on their end. Called Cust service to get a credit for the...
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1.0
I didn't like
  • Take no responsibility
#1107575
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I purchased ACT from Chester Miles, an ACT account executive in 2015. I had used older versions of ACT, and it had been a decent CRM. My computer tech had some issues importing data from a previous version of ACT, so I reached out to Chester via phone. We set a date...
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1.1
I didn't like
  • Customer service is atrocious
#863150
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I have been on hold for hours and hours. There is never a solution to my problem. I too have been disconnected as well, without a callback. When "customer service" (in India) finally gets to you, they take over your computer for hours trying to solve the issue...and...
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Anonymous
Linda

Act is even worse today. They have a known issue with the Act Outlook addins that they can't fix. Act advertises that they are compatible with Microsoft. They aren't. I wish t...

Anonymous
Anonymous

ACT is unreal, bad service and the program won't do what is says that it will do. Mail merge does not work as they advertise.

#818731
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Imagine being on line with support for 3.5 hours and then having them disconnect. They didn't call back and left us hanging without resolving the matter. Our business is now but on hold as we can't utilize our CRM. No that redefines terrible service. Prblems seem...
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1.0
#757796
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Need help, expect to wait an hour on line and then be underwhelmed with service. Need to speak to your sales rep, try calling or emailing them 5-10 times and maybe you will hear back from them. Want a refund after being totally annoyed, forget about it. The computer...
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Anonymous
Anonymous

I agree, the worst customer service I've yet to encounter. Intuit Quickbooks comes on close second for it's overseas desktop "Premium" support. All these companies that have...

Anonymous
Anonymous

Not only hasn't our service issues been resolved, the support person was on the phone with us for 3.5 hours on Wednesday and 7 hours on Thursday to, get this, reinstall our so...

1.6
#748642
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I called to add a license to my existing 2012 Act. The Price quoted to me was $67.45 I was surprised when the charge came through at $467.49 I called immediately and tried to resolve this. My last purchase was $1077 for 6 licenses and I work in the 2012 version. The...
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Anonymous
cheltun

I called up to order Act Cloud, which is the version that costs $10 per month. The Salesperson said they would have someone call me. Someone did call me, sold me the service...

Anonymous
Cl*** ACT

Swiftpage ACT is one of the worst company. We had the product for 5 version we are running it only as a web app. Currently we have V16 the only browser we can get to work is ...

#487252
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