I purchased ACT from Chester Miles, an ACT account executive in 2015. I had used older versions of ACT, and it had been a decent CRM. My computer tech had some issues importing data from a previous version of ACT, so I reached out to Chester via phone. We set a date...Read more
I didn't like
- Customer service is atrocious
I have been on hold for hours and hours. There is never a solution to my problem. I too have been disconnected as well, without a callback. When "customer service" (in India) finally gets to you, they take over your computer for hours trying to solve the issue...and...Read more
Imagine being on line with support for 3.5 hours and then having them disconnect. They didn't call back and left us hanging without resolving the matter. Our business is now but on hold as we can't utilize our CRM. No that redefines terrible service. Prblems seem...Read more
Need help, expect to wait an hour on line and then be underwhelmed with service. Need to speak to your sales rep, try calling or emailing them 5-10 times and maybe you will hear back from them. Want a refund after being totally annoyed, forget about it. The computer...Read more
I called to add a license to my existing 2012 Act. The Price quoted to me was $67.45 I was surprised when the charge came through at $467.49 I called immediately and tried to resolve this. My last purchase was $1077 for 6 licenses and I work in the 2012 version. The...Read more
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