Lost access to my cloud database for over two weeks, because of server level issues at ACT. Customer service wastes hours of my time trying to find out if the issue is on my end only to figure out the problem is on their end.
Called Cust service to get a credit for the down service/waste of my time they said they don't give credits. Said that since i had access to tech support I was getting what i paid for. Tried to explain to the cust serv MGR. that i was not paying them for 'tech support' i was paying them for hosting my CRM solution...which i could not access.
What that really means is we'll screw you, hose your business and take no ownership of our mistakes or the pain it causes you. Run, don't walk from this company!!
Review about: Swiftpage Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $250.
Preferred solution: Full refund.
I didn't like: Take no responsibility.